Privacy Policy

1. Information we collect

Account information

When you register for Eidoncore, we collect your name, email address, and the agency name you choose. If you subscribe to a paid plan, payment information is processed securely through Stripe — we never store your credit card details on our servers.

Usage data

We collect anonymized usage data to improve our product, including pages visited, features used, and performance metrics. This data is aggregated and cannot be used to identify individual users.

Agency data

All data you create within your workspace — projects, tasks, invoices, clients, documents, and files — is your data. We process this data solely to provide our services to you.

2. How we use your information

We use your information to:

Provide, maintain, and improve the Eidoncore platform
Process transactions and send billing-related communications
Send product updates, security alerts, and support messages
Monitor and analyze usage patterns to improve user experience
Detect, prevent, and address security issues and abuse

We will never sell your personal information to third parties. We do not use your agency data for advertising or marketing purposes.

3. Data storage and security

Your data is stored on secure, SOC2-compliant infrastructure. We employ multiple layers of protection:

Encryption at rest — Sensitive data encrypted with AES-256-GCM
Encryption in transit — All connections secured with TLS 1.3
Tenant isolation — Complete data separation between workspaces
Access controls — Role-based permissions and audit logging
Regular backups — Automated database backups with point-in-time recovery

For a detailed overview of our security practices, visit our Security page.

4. Data sharing and third parties

We share data with third-party services only as necessary to operate the platform:

Stripe — Payment processing for subscriptions and service purchases
Vercel — Application hosting and CDN delivery
Supabase — File storage for uploaded documents and images
Email providers — Transactional email delivery (configurable SMTP on Enterprise)

Each third-party provider is bound by their own privacy policies and data processing agreements. We do not share your data with any other parties.

5. Your rights

You have the right to:

Access — Request a copy of all data we hold about you
Correction — Update or correct inaccurate personal information
Deletion — Request deletion of your account and associated data
Export — Export your agency data in JSON format at any time
Opt-out — Unsubscribe from marketing communications

To exercise any of these rights, contact us at [email protected].

6. Cookies

We use essential cookies to maintain your login session and remember your preferences. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. Session cookies are HTTP-only and scoped to your workspace hostname for maximum security.

7. Data retention

We retain your account data for as long as your account is active. If you delete your account, we remove all personal data within 30 days. Anonymized usage analytics may be retained indefinitely. Backup copies are purged within 90 days of account deletion.

8. Changes to this policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email and an in-app notification at least 30 days before they take effect. Continued use of the platform after changes constitutes acceptance of the updated policy.

9. Contact us

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: [email protected]
General inquiries: [email protected]
Contact form: eidoncore.com/contact