Privacy Policy
Last updated: March 1, 2026. At Eidoncore, your privacy matters. This policy explains how we collect, use, and protect your data.
1. Information we collect
Account information
When you register for Eidoncore, we collect your name, email address, and the agency name you choose. If you subscribe to a paid plan, payment information is processed securely through Stripe — we never store your credit card details on our servers.
Usage data
We collect anonymized usage data to improve our product, including pages visited, features used, and performance metrics. This data is aggregated and cannot be used to identify individual users.
Agency data
All data you create within your workspace — projects, tasks, invoices, clients, documents, and files — is your data. We process this data solely to provide our services to you.
2. How we use your information
We use your information to:
- Provide, maintain, and improve the Eidoncore platform
- Process transactions and send billing-related communications
- Send product updates, security alerts, and support messages
- Monitor and analyze usage patterns to improve user experience
- Detect, prevent, and address security issues and abuse
We will never sell your personal information to third parties. We do not use your agency data for advertising or marketing purposes.
3. Data storage and security
Your data is stored on secure, SOC2-compliant infrastructure. We employ multiple layers of protection:
- Encryption at rest — Sensitive data encrypted with AES-256-GCM
- Encryption in transit — All connections secured with TLS 1.3
- Tenant isolation — Complete data separation between workspaces
- Access controls — Role-based permissions and audit logging
- Regular backups — Automated database backups with point-in-time recovery
For a detailed overview of our security practices, visit our Security page.
4. Data sharing and third parties
We share data with third-party services only as necessary to operate the platform:
- Stripe — Payment processing for subscriptions and service purchases
- Vercel — Application hosting and CDN delivery
- Supabase — File storage for uploaded documents and images
- Email providers — Transactional email delivery (configurable SMTP on Enterprise)
Each third-party provider is bound by their own privacy policies and data processing agreements. We do not share your data with any other parties.
5. Your rights
You have the right to:
- Access — Request a copy of all data we hold about you
- Correction — Update or correct inaccurate personal information
- Deletion — Request deletion of your account and associated data
- Export — Export your agency data in JSON format at any time
- Opt-out — Unsubscribe from marketing communications
To exercise any of these rights, contact us at [email protected].
6. Cookies
We use essential cookies to maintain your login session and remember your preferences. We do not use tracking cookies, advertising cookies, or third-party analytics cookies. Session cookies are HTTP-only and scoped to your workspace hostname for maximum security.
7. Data retention
We retain your account data for as long as your account is active. If you delete your account, we remove all personal data within 30 days. Anonymized usage analytics may be retained indefinitely. Backup copies are purged within 90 days of account deletion.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated via email and an in-app notification at least 30 days before they take effect. Continued use of the platform after changes constitutes acceptance of the updated policy.
9. Contact us
If you have questions about this Privacy Policy or our data practices, contact us at:
- Email: [email protected]
- General inquiries: [email protected]
- Contact form: eidoncore.com/contact
Your data, your control
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