Client Support Tickets With SLA Prioritization
Replace messy email support with an organized ticketing system. Clients submit tickets in their portal, team members resolve with SLA clocks, and issues get tracked.
Clients Submit Issues In Their Branded Portal
Clients file support tickets with priority tags, categorizations, and file attachments without ever sending fragmented emails or WhatsApp messages.
- Ticket form embedded directly in client white-label portal
- File attachments with screenshot and video recording uploads
- Clients view real-time status: Open, In Progress, and Resolved
- Automated email updates when team post responses
Priority Queues & Response Time Clocks
Tag tickets as Urgent, High, Medium, or Low. SLA timers keep team members accountable so high-value retainer clients never wait on answers.
- SLA response and resolution countdown timers
- Automatic ticket routing based on client tier or topic
- Internal team notes invisible to clients
- Canned response templates for frequent client questions
Convert Complex Tickets to Project Tasks in 1 Click
When a support ticket requires significant engineering or design work, convert it instantly into an active project task with full context preserved.
- 1-click conversion to task board cards
- Preserves original client description and file attachments
- Ticket automatically updates when corresponding task is resolved
- Tracks billable time spent resolving customer support requests
Engineered for Agency Scale
Every tool is designed to work in synergy with the entire Eidoncore suite.
Portal Helpdesk
Clients track and submit tickets directly inside their portal.
SLA Countdown
Keep teams accountable to client contract response SLAs.
Internal Notes
Collaborate privately on tickets before sending client replies.
Convert to Task
Elevate bug reports into project development sprint tasks.
AI Response Assist
Draft helpful, polite replies to client questions in seconds.
Ticket Analytics
Measure average first-response time and total resolution hours.
Loved by 500+ Agencies Worldwide
Here's how Eidoncore replaces the tool stack for real agencies, every single day.
“We replaced Trello, HubSpot, and QuickBooks with just Eidoncore. Having our project budgets, client CRM, and invoicing connected in one platform saved us 15+ hours every week and eliminated all context switching.”
Sarah Kim
Operations Lead, Spectra Digital
Frequently Asked Questions
Yes! Eidoncore offers a permanent Free plan with up to 2 team members, 3 clients, 5 projects, and core agency features. No credit card required.
The agency playbook, monthly.
New workflows, fresh integrations, and what we shipped — one email, no fluff.
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